How can we help?
Search our help center for answers to frequently asked questions.
Frequently asked questions
What to bring, what to wear and how a visit works
Whole-body cryotherapy explained — from the treatment flow to the difference between nitrogen and electric cabins.
How to redeem your HEALFORM voucher code at booking
Booking, cancelling and the offer for your first session
Reschedule your appointment free of charge up to 24 hours before — step by step in the app and web app
Who the application is suitable for and how we handle effect claims
Knowledge base
Getting started
Your first visit, how a session works and what to expect.
Benefits & safety
Use cases, the science and who whole-body cold is right for.
Booking & appointments
Book and reschedule appointments, pricing and payment.
Gift vouchers & Flex
Give and redeem vouchers, buy and share Flex cards.
Membership & subscription
HEALFORM+ and the in-praxis subscription for regular cold sessions.
Account & app
The HEALFORM app, your account and your documents.
New articles
In-praxis subscription
A fixed weekly rhythm at a flat monthly rate — signed directly at the praxis
Opening hours & locations
Addresses, directions and opening hours of the HEALFORM cryocenters in Kassel and Baunatal
Reschedule an appointment
Reschedule your appointment free of charge up to 24 hours before — step by step in the app and web app
Payment methods & receipts
How you pay — card, Apple Pay, Google Pay or Flex balance — and how to get invoices and receipts
Still have questions?
Our team in Kassel and Baunatal is here for you.