Notifications & newsletter
Choose how HEALFORM keeps you posted about appointments, purchases and Flex cards, turn on browser notifications and subscribe to or leave the newsletter.
In the web app you'll find everything under Settings → Notifications. By default, everything about your appointments and purchases is turned on; you only get the newsletter and offers if you turn them on yourself.
How does HEALFORM reach me?
- In-app – in the web app's notification center, as a push in the HEALFORM iOS app and, if you allow it, as a system notification in your browser.
- Email – to the email address of your account.
- SMS – only for the reminders 24 hours and 1 hour before your appointment, to the mobile number in your account.
How do I choose which notifications I get?
The settings come in two groups: Appointments (booked, rescheduled, cancelled, reminders, refunds) and General (what's new in the app, vouchers, Flex cards). For each notification you tick the channels you want.
The All row turns a channel on or off for the whole group at once. A dash in the box means only some are on. Changes are saved right away.
How do I turn on browser notifications?
Under This browser, switch on Browser notifications and allow your browser's prompt. Notifications then also appear when HEALFORM isn't open. Use Send test to check that they arrive.
The setting only applies to the browser you turn it on in. If it says it's blocked in your browser settings, allow notifications for HEALFORM there first.
How do I subscribe to the newsletter?
The HEALFORM newsletter brings care tips, news and offers by email – including a short follow-up after your appointment. You can subscribe on healform.de, while booking an appointment or in the web app under Settings → Notifications.
We then send you an email with a confirmation link. You're only subscribed once you click it (double opt-in). Until then the web app shows that it's waiting for your confirmation. No email? Check your spam folder or tap Send again.
How do I unsubscribe from the newsletter?
Either via the unsubscribe link in every newsletter email or with the HEALFORM newsletter switch in the web app. Both take effect immediately and apply everywhere – if you unsubscribe via the link, the switch in the web app turns off too.
What are “offers in the app”?
Occasional HEALFORM promotions as a notification in the web app and as a push in the iOS app – never by email or SMS. They stay off until you turn them on, and are separate from the newsletter.
Do I still get important appointment updates without the newsletter?
Yes. Booking confirmations, reminders, changes and refunds aren't advertising and don't depend on the newsletter. You control them with the ticks in the Appointments and General groups.
Read more about the iOS app and web app under iOS app & web app.
Account & app